American Airlines plane ride turns into bus trip

Date: 28 June 2013
Airline: American Airlines
Location: LAX
Flight: 3626 (LAX to San Diego)

I purchased (suprise) ticket for my wife to fly from Maui, HI to Los Angeles, CA to San Diego, CA. I find out from her that the flight from Maui, HI to Los Angeles, CA was great. However, after arriving in Los Angeles, CA she sits on a plane for 30 minutes and is then told she has to ride a bus to get to San Diego !! What? I paid for her to ride on a plane, made arrangements to be picked up, and this experience cost me more money!

I have called Amercian Airlines and the only answer I got was "sorry". No compensation what so ever! So with this.... is the best option when flying into Los Angeles from Maui, HI is to get a Greyhound bus to San Diego? NOT happy with this issue.