We purchase a full priced, non stop ticket for our college daughter from San Francisco to Denver on her Spring Break. We drove 100 miles from our home to DIA. We checked her in to security and then we left her at the airport. We then drove 100 miles back to our home. She called us at 7:00 and told us that her flight would be delayed until 8:00. So she waited around, walked around, etc. She came back to the gate at 7:50 and they refused to allow her on the plane even though they knew she was there waiting on them for their delay. They told her they oversold the flight and she couldn't get on. She told them she had been waiting for their delay and needed to get back for school. They told her it was their policy to oversell flights and since she wasn't around they gave her seat to someone else. And we were at home 100 miles away at that time.
They told her she was out of luck, not what can we do to help you. She was hysterical. The then told her that the next few days were booked and they couldn't get her out until Wed. We drove halfway back to DIA, when she called us and said she could fly to Phoenix, spend the night alone in the airport and catch a flight at 6:45 to San Francisco.
OMG! UNBELIEVABLE! MY YOUNG DAUGHTER, ALONE IN AN AIRPORT IN PHOENIX! WHEN I HAD PURCHASED A NON STOP FULL PRICED TICKET MORE THAN A MONTH IN ADVANCE SO I DIDNT HAVE TO WORRY ABOUT HER CHANGING PLANES!
She was alone, up all night, late for school and treated like crap by SW. We called SW and they called my daughter a liar. Instead of asking how it can be fixed, they called her a liar. Untied Airlines always makes it right even if they dont know whose fault it really is.
They did this to me personally three years ago when I was flying to the east coast for my grandmothers funeral. I was delayed at security and got to the gate just when they were closing the door and they wouldn't let me on. I had to fly to Chicago and then to Philadelphia where I was late for the funeral. I then forgave them and gave them another chance and this is what they do.
I want a refund.
OMG! UNBELIEVABLE! MY YOUNG DAUGHTER, ALONE IN AN AIRPORT IN PHOENIX! WHEN I HAD PURCHASED A NON STOP FULL PRICED TICKET MORE THAN A MONTH IN ADVANCE SO I DIDNT HAVE TO WORRY ABOUT HER CHANGING PLANES!
She was alone, up all night, late for school and treated like crap by SW. We called SW and they called my daughter a liar. Instead of asking how it can be fixed, they called her a liar. Untied Airlines always makes it right even if they dont know whose fault it really is.
They did this to me personally three years ago when I was flying to the east coast for my grandmothers funeral. I was delayed at security and got to the gate just when they were closing the door and they wouldn't let me on. I had to fly to Chicago and then to Philadelphia where I was late for the funeral. I then forgave them and gave them another chance and this is what they do.
I want a refund.
- Laura
No comments:
Post a Comment